Terms & Conditions

Welcome! Enjoy a darling shopping experience.

* Minimum Order $250 *

 

SHIPPING & TRANSPORT

Darling's Trading strives towards making it easy to shop at our online warehouse. We ensure that you will have the goods delivered in a flexible manner, with as short delivery time as possible. Normally up to twenty business days, shipped from our warehouse in Canada and US.

Packages are shipped via Fedex, except some rural and distant locations will be tendered. A tracking number will be provided. Please report any lost/damaged goods to us within 14 days of receiving your shipment.  

 

PAYMENT

No Check or C.O.D. payments. The following methods are accepted: 

We process credit card payments through CHASE, which ensures a safe transaction. All data is encrypted. Darling's Trading ensures that no personal information will be shared with third parties.

 

ORDER CONFIRMATION

Confirmation will be sent upon receiving your order. Please check your order confirmation and make sure that everything is correct. If you have any questions about your order, please contact us immediately. Please save the order confirmation, as this contains information about your order and constitute your Digital Receipt. A printed receipt will accompany your shipment.

 

CANCELLATION & REFUSED DELIVERY

If you change your mind on your order, please contact us immediately, as we may stop it in time. If your order has already been shipped, you may choose to refuse the delivery and we will charge a 15% restocking and handling fee of $39 to cover shipment return (Customs/Duties/Clearance) expenses. For returning goods, Customer is responsible for transit costs and damage.

 

EXCHANGES & CREDITS

No Refunds. Goods can be exchanged within 14 days after receiving. Returning product MUST be carefully packaged and well protected. Only accepted in its original, unused condition. Return shipping at customer’s expense.

Return address:

Darling's 115-21900 Westminster HWY, Richmond, BC, Canada V6v 0A8  

 

DEFECTS/DAMAGES

Should you receive a defective product, please promptly contact us within 10 days at info@darlingstrading.com

We will investigate the defect and replace the product for you if it is due to error on our part.

 

OTHER

Due to different monitor displays and lighting of photography, colors of our products may not be exact when seen in reality. 

© 2018 Darling's Trading Ltd.. All Rights Reserved.