FAQ
Do you accept returns/offer refunds?
Most of our products are returnable within 30 days of receipt, as long as they are undamaged and in re-sellable condition. Just email info@darlingstrading.com and note your original order number.
What’s the deal with shipping?
We’ve helpfully included a hyperlink in our shopping cart that contains all manner of information on shipping. Click there and all will be revealed. Or, here are the broad outline:
1. We generally ship within 2 business days of your order (for print-only orders);
2. We ship all over the world;
3. We offer several speeds of shipping, at appropriate prices; and
4. We don’t kill our customers on shipping charges and in fact offer free standard shipping on domestic orders of $75 or more.
My Bag arrived damaged. Now what?
We pack our bags in sturdy, damage-resistant test tubes, but on occasion mail couriers do manage to completely destroy them. Would that they knew the fine products contained within the boxes they so wantonly mangle! If you’ve received a bag that has sadly suffered a cruel death en route to you, please email us a clear picture of the damage at info@darlingstrading.comwithin 15 days of receiving it and we’ll send out a replacement forthwith.